Terms & Conditions
Article 1 – Scope of the General Terms and Conditions of Sale
The present general terms and conditions of sale are sent or provided to each buyer, upon request, to allow them to place an order. They are also available on the website, and only the electronic version is authoritative.
The act of placing an order implies, on the part of the buyer, acceptance of these general terms and conditions of sale. Any other documents, general terms and conditions of purchase, or contrary conditions issued by the buyer, as well as any specific conditions, shall not prevail over these general terms and conditions of sale and shall be unenforceable against the seller unless expressly and in writing accepted by them.
The fact that the seller does not invoke, at any given time, any of the provisions of these general terms and conditions of sale cannot be interpreted as a waiver of the right to invoke the relevant provisions at a later time.
Article 2 – Orders
Any order addressed to the seller constitutes an offer from the customer to contract under the terms of these general sales conditions. The sale becomes final upon the written acceptance of the order by the seller or, failing that, upon the collection of the products by the customer or the carrier.
Orders can be placed by any means. However, the seller reserves the right to require written confirmation.
Any modification or cancellation of an order will only be accepted if it has been received by the seller, in writing, before the products are picked up by the carrier or the customer. Any costs, losses, or damages incurred or suffered as a result will be the sole responsibility of the buyer.
No cancellation or modification of orders for special products not listed in the seller's catalog will be accepted.
The products marketed by the seller are subject to research and technical developments. Consequently, the seller may make any modifications to the ordered products that they deem necessary, provided that these do not constitute substantial changes. No order cancellations or returns will be accepted for this reason.
Article 3 – Client Properties
All client calibration items will be duly identified at Titecswiss GmbH. The preparatory conditions, if applicable, and the elements conditioning the preparatory phase will be defined by the company and imposed on the client.
Article 4 – Confidentiality
Titecswiss GmbH is responsible for managing all information obtained or generated during its activities for its clients. Except for information made public by the client, or in cases agreed upon between the company and the client (for example, in order to respond to claims), all other information is considered proprietary and is treated as confidential.
Article 5 – Delivery
5.1 Terms
Deliveries are handled by carriers selected by the seller.
If the buyer wishes to pick up or have the products picked up by themselves, they must inform the seller at the time of the order and must proceed to pick up the products within a maximum period of seven (7) days. If the pickup does not occur within this timeframe, delivery will automatically be handled by the carrier selected by the seller.
5.2 Support
For any order, the shipping costs incurred by the seller will be charged to the buyer.
5.3 Deadline
Deliveries are made based on available stock and in the order of receipt of orders. The seller reserves the right to make partial deliveries in case of supply or manufacturing difficulties. The buyer may refuse the delivery of any additional items or *backorders* at the time of ordering.
The delivery time is indicated as accurately as possible at the time of ordering but may vary depending on supply, manufacturing, and transportation capabilities. Under no circumstances shall exceeding the indicated delivery time, regardless of the cause, duration, and circumstances for the buyer, give rise to late penalties, damages, or the cancellation of an order already accepted by the seller for special products.
If, for specific reasons, the buyer wishes to specify a firm delivery deadline, they must indicate this to the seller at the time of the order and obtain their written agreement.
In any case, the seller will be relieved of their obligation to deliver in the event of force majeure. Strikes, the inability to be supplied, or to transport the products will be considered as cases of "force majeure".
In case of delivery difficulties, the seller agrees to keep the buyer informed.
5.4 Risks
The transfer of risks (loss, theft, damage, etc.) occurs as soon as the products are picked up by the carrier or by the customer. The products travel at the buyer's risk and peril, who is responsible, in the event of damage or shortages, for making all necessary observations and confirming their reservations by extrajudicial act or by registered letter with a request for acknowledgment of receipt to the carrier within three days following the receipt of the goods.
Article 6 - Warrenty
The products are guaranteed against any material or manufacturing defects for a period of 2 (two) years from the date of removal of the products.
Under the warranty, the seller shall only be liable for the free replacement of the products or the issuance of a credit note, excluding any compensation or damages.
The warranty will be excluded for any damage or defect due to wear and tear or improper use of the products by the buyer.
Without prejudice to the measures to be taken with respect to the carrier, claims regarding apparent defects or non-conformity of the ordered products or the delivery slip must be made in writing within eight (8) days of delivery.
It will be the buyer's responsibility to contact the seller upon request or on the site www.titecswiss.ch. All warranty requests must be accompanied by the incriminating parts.
The seller reserves the right to refuse any warranty service based on the information provided by the buyer.
Article 7 – Return of Products
All returns must have been previously and expressly accepted by the seller and must be made within eight (8) days from the date of acceptance. The products must be returned in their original packaging, in good condition, accompanied by the proof of purchase and the reason for the return. Products returned outside of these conditions will not be eligible for an exchange or the issuance of a credit.
No returns will be accepted for products purchased more than 1 year ago.
Accepted returns will result, at the seller's discretion, in an exchange or the issuance of a credit note, excluding any compensation or damages. The costs and risks of the return are the responsibility of the buyer.
Article 8 – Price
The products are billed based on the current rate on the day of the order. For special products not listed in the seller's catalog, the price will be determined by agreement between the parties at the time of the order.
The current price list is provided to any buyer who requests it. The prices listed are net of tax, ex-warehouse. Special packaging is charged extra.
Any tax, duty, or fee that must be paid under Swiss legislation or that of importing or transit countries is the sole responsibility of the purchaser.
Article 9 – Invoicing
A bill is issued and delivered for each shipment in accordance with legal provisions and is attached to the package.
Article 10 – Payment
10.1 Conditions
Our invoices are payable in full within 30 days from the date of the invoice.
In the case of payment by the delivery of a commercial instrument or by check, payment, in the sense of these general terms and conditions of sale, shall mean the actual settlement at maturity or upon collection.
Under no circumstances may payments be suspended or subject to offset without the prior written consent of the seller.
10.2 Delay or Default in Payment
Any amount not paid by the due date on the invoice will, 8 days after formal notice, incur late payment penalties at a rate of one and a half times the legal interest rate in effect on the due date of the invoice and may result in the suspension of all ongoing orders.
In the event of total or partial non-payment, forty-eight hours after a formal notice that has gone unanswered, the sale will be automatically terminated at the seller's discretion, who may request a summary judgment for the return of the products, without prejudice to any other damages and interests.
The buyer shall reimburse the seller for all costs incurred due to the contentious recovery of the amounts owed.
In the case of partial payment, it will first be applied to the interest and the oldest debts.
10.3 Warranty Requirement
Any payment incident or deterioration of the buyer's credit may justify the requirement for payment guarantees, cash payment, advance payment, or payback *on delivery*.
Article 11 – Retention of Title
The seller retains ownership of the products until the date of their full payment of principal, fees, interest, and accessories.
The delivered products that have not yet been fully paid for must be distinctly listed in the buyer's inventory and remain identifiable. The products listed in the buyer's inventory will be presumed to be those that have not yet been paid.
In the event that payment is not made within the stipulated timeframe, the seller may reclaim or demand the return of all delivered products without prejudice to the exercise of any other rights or actions.
In the event of bankruptcy filing and/or the initiation of judicial recovery proceedings, the buyer must notify the seller without delay to allow them to assert ownership of the products and/or to take any necessary action to recover their debt.
Article 12 – For
In the event of a dispute regarding the interpretation or application of these general terms and conditions of sale or resulting from the operations that are the subject of them, jurisdiction is expressly granted to the courts of the Canton of Bern.
CGV FR V1/01.01.2026